Privacy Policy
Away is operated by Secret Agency Pty Ltd ABN 35 613 451 371. We take your privacy seriously. This policy explains what we collect, why we collect it, and how we use it.
What we collect
When you use Away, we may collect:
- Account information — name, email, password hash
- Booking details — dates, experience, guest count, payment references
- Application data — guide and host applications you submit
- Wellbeing signals — biometric data you voluntarily connect (Apple Health, Oura, Garmin etc). This data is processed locally and never shared with third parties
- Communications — messages you send to Away or hosts via the platform
- Usage data — pages visited, actions taken, device type, browser
How we use it
- To operate the platform and process bookings
- To match guests with appropriate experiences and guides
- To generate your personal Away Signal wellbeing score
- To send transactional emails (booking confirmation, receipts)
- To improve the platform and experience quality
- To comply with legal obligations
What we don't do
- We do not sell your data to third parties
- We do not share biometric data with employers, guides, hosts or any other party
- We do not use your data for advertising networks
- We do not send marketing without your consent
Data storage
Away data is stored on servers in Australia and the United States. We use industry-standard encryption in transit and at rest. Biometric data is encrypted and associated only with your account identifier — not your name or email.
Your rights
You have the right to access, correct or delete your personal data at any time. You can export your Away Signal data from account settings. To request full data deletion, email legal@away.fit.
Cookies
Away uses essential cookies for authentication and session management. We do not use third-party tracking cookies. You can disable cookies in your browser, but some features may not function correctly.
Changes to this policy
We may update this policy as the platform evolves. Material changes will be communicated by email to registered users. Continued use of Away after a policy update constitutes acceptance of the updated terms.